The Greater Manchester Environment Fund want to exceed your expectation in everything we do. However, we know that there may be times when we do not meet these standards. When this happens, we want to hear about it, in order to deal with the situation as quickly as possible and put measures in place where possible to stop it happening again.
We are committed to investigating complaints fairly and in a timely way. We want to make sure that complaints are, wherever possible, resolved and that relationships are repaired.
All complaint information will be handled sensitively and confidentially, in line with relevant data protection requirements.
If you have a complaint about GMEF or our activities, please share your concerns by contacting this address: gmenvfund@lancswt.org.uk
We will acknowledge your complaint within 5 working days of receiving it.
Complaints about GMEF practice will be investigated within 28 working days.
If the initial resolution of the complaint is not deemed to be satisfactory, then it will be escalated to one of our Charitable directors.
Please note, GMEF are not an enforcing body and are unable to investigate the actions of third parties. If you believe there is unlawful practice taking place at a project funded by the GMEF, please contact the relevant authorities.
GMEF will treat complainants with courtesy, professionalism and respect; however we do expect our staff to be treated the same. We will not tolerate persistent abuse or aggression and reserve the right to terminate complaint investigations under these circumstances.